# Lia: the AI employee for law firms and solicitors in the United Kingdom Lia is an AI employee for UK law firms. She answers your clients, works across the systems your practice already uses and handles enquiries, client onboarding, follow-ups, documents and billing, while your solicitors make the decisions. Lia is an AI employee for law firms by RIA. Pricing: £599/month for all five roles, plus £1,500 one-time onboarding. Every practice gets its own Lia on a dedicated, isolated computer in the cloud. Early access: https://lia.im/uk/#early-access ## What she does - **She answers your clients. And you.** Instant replies, day and night, in your practice's voice: for the person who wants to instruct you, for you when you ask for the day's summary, and for the fee earner who needs a detail from the file. On WhatsApp, email or text, with every conversation kept on the matter. - **Every matter in its place.** From first enquiry to signed engagement letter, your matters kept current inside the case management system you already use. - **Fees in, without the awkward chase.** Invoices and secure payment links right in the conversation. Reminders in the right tone. Fees come in without you having to chase. - **Engagement letter drafted and signed.** Client care letter, engagement letter and e-signature in one flow, straight to your client's mobile. - **She records, transcribes and summarises.** Lia schedules, confirms and joins your meetings on Microsoft Teams or Google Meet with RIA Meet. She records, transcribes and sends the summary with everyone's action points. - **Your next employee doesn't have to be human.** Client communication, matters, billing, documents and diary working together while you practise law. ## Proof - 1M+ people served by RIA's platform since 2023 - 120+ law firms running their own Lia - 3,000+ law firms served worldwide ## What you can ask her - "Lia, follow up with every client still missing onboarding documents." She does it: finds who's outstanding, chases each one in your practice's tone and files what comes in. - "Add today's client messages to the right matters." She does it: files each conversation against its matter, so the client file tells the whole story. - "Send the engagement letter to Mr Patel." She does it: fills your template, sends it for e-signature and lets you know when it's signed. - "Follow up on last month's outstanding fees." She does it: lists them, sends a reminder with a secure payment link and only flags the ones that need you. - "Book a first appointment with Ms Clarke on Thursday." She does it: checks the diary, books it, confirms with the client and sends the summary afterwards. - "Prepare my list of matters that need attention today." She does it: deadlines, unanswered clients, documents outstanding. All in one message. ## Five operational roles, one price Enquiries and onboarding are the starting point. The other four roles work alongside: each one is another pair of hands at your practice, without another hire. - **Enquiries and onboarding:** Answers and triages new enquiries 24/7, by message and voice, in your practice's voice; Gathers the facts and prepares the conflict check for a solicitor; Chases onboarding documents through your onboarding provider; Learns how your practice works and gets better every day - **Administrative assistant:** Works inside your case management system and Microsoft 365; Answers “how is my matter going?” from the client file; Opens the matter, keeps the record current and assigns tasks to fee earners - **Drafter:** Drafts client care and engagement letters from your templates; Builds the draft from what the client said; Delivers it on your letterhead, ready for a solicitor's review; Sends it for e-signature and tracks who has signed - **Billing assistant:** Sends invoices and secure payment links; Chases outstanding fees, with your approval; Records payments in your accounts system. She never touches the client account or sends bank details - **Controller:** A queue of everything pending: no client left without an answer; Proactive routines: follow-ups, appointment and hearing reminders; Daily digest and management reports, wherever you prefer ## Systems (available on demand) Lia doesn't replace what works at your practice. She takes the wheel: WhatsApp and email, case management, Microsoft 365, client onboarding, e-signature and accounts. WhatsApp, Clio, LEAP, Actionstep, Microsoft 365, Legl, InfoTrack, DocuSign, Dropbox Sign, Xero, Stripe, Google Workspace. ## Rules of the profession - **WhatsApp, on the record.** Clients already message on WhatsApp. Lia answers there and keeps each conversation on the matter, so the client file is complete and your supervision can see everything. - **A solicitor stays responsible.** Work Lia prepares goes to a solicitor before anything that matters is sent: the human review the SRA expects of firms using AI. - **Service, not marketing.** Lia messages clients and people who contacted your practice about their matter. She doesn't cold-message the public or send promotional messages without consent. - **Money and checks stay with you.** Identity and AML checks run through your onboarding provider, and the decisions stay with your firm. Lia never handles the client account or changes bank details. ## Frequently asked questions ### Is this a chatbot? No. A chatbot follows a script. Lia is a state-of-the-art AI running on a computer dedicated to your practice, reasoning case by case with your practice's memory. If a chatbot is a menu, Lia is a colleague. ### How is this different from ChatGPT or Claude? The AI model is the engine. Lia is the employee who uses that engine to run your practice's systems (case management, accounts, documents, diary) with your rules and your tone. One writes when you ask; the other works all day. ### Is Lia a solicitor? No. Lia does the operational work of your practice. Legal advice, strategy and decisions that need judgement stay with your solicitors, and anything that matters waits for their approval. ### What does it cost? £599 a month for all five roles, plus £1,500 one-off onboarding, where our team connects your systems and sets up your rules and routines with you. The AI model subscription is contracted directly with the provider, with no mark-up from us. ### Can I give her another name? Yes. Lia is the official persona, but every practice can name its own and choose its voice. ### What if I want to take over a conversation? You can step in at any time: pause Lia for a client, tell her what to say, or take the conversation yourself. Sensitive actions always wait for your approval, and you can pre-approve the ones you trust. ### Can Lia work on WhatsApp? Yes. Many clients, especially in immigration and family matters, prefer WhatsApp. Lia answers there from your practice's own business number and keeps every conversation on the matter, so nothing lives only on someone's phone. ### Do I need to change systems? No. Lia works inside the tools your practice already uses. Case management, Microsoft 365, onboarding, e-signature and accounts are connected on demand during onboarding. Other versions: https://lia.im/us/ (United States) · https://lia.im/uk/ (United Kingdom) · https://lia.im/ (Português, Brasil)