# Lia: the AI employee for law firms in the United States

Lia is an AI employee for US law firms. She answers your clients, works across the systems your firm already uses and handles intake, follow-ups, documents and billing, while your attorneys make the decisions.

Lia is an AI employee for law firms by RIA. Pricing: $599/month for all five roles, plus $1,500 one-time onboarding. Every firm gets its own Lia on a dedicated, isolated computer in the cloud. Early access: https://lia.im/us/#early-access

## What she does

- **She answers your clients. And you.** Instant replies, day and night, in your firm's voice: for the prospect who wants to hire you, for you when you ask for the day's summary, and for the team that needs a detail from the file. By text, email or your website's chat.
- **Every matter in its place.** From first contact to signed retainer, your pipeline kept current inside the practice management system you already use.
- **Fees in, without the awkward chase.** Invoices and secure payment links right in the conversation. Reminders in the right tone. Fees come in without you having to ask.
- **Agreement drafted and signed.** Proposal, retainer agreement and e-signature in one flow, straight to your client's phone.
- **She records, transcribes and summarizes.** Lia schedules, confirms and joins your meetings on Google Meet or Microsoft Teams with RIA Meet. She records, transcribes and sends the summary with everyone's action items.
- **Your next employee doesn't have to be human.** Client communication, matters, billing, documents and calendar working together while you practice law.

## Proof

- 1M+ people served by RIA's platform since 2023
- 120+ law firms running their own Lia
- 3,000+ law firms served worldwide

## What you can ask her

- "Lia, follow up with every new lead we haven't heard back from." She does it: finds who went quiet, writes to each one in your firm's tone and tells you who replied.
- "Which open matters are waiting on client documents?" She does it: checks every matter, asks each client for what's missing and files what comes in.
- "Send the retainer agreement to Maria Lopez." She does it: fills your template, sends it for e-signature and lets you know when it's signed.
- "Which clients have unpaid invoices?" She does it: lists them, sends a reminder with a secure payment link and only flags the ones that need you.
- "Book a consultation with Daniel tomorrow at 3pm." She does it: checks your calendar, books it, confirms with the client and sends the summary afterwards.
- "Give me a summary of my day." She does it: 14 conversations, 3 qualified leads, 1 agreement signed, documents filed. All in one message.

## Five operational roles, one price

Intake is the starting point. The other four roles work alongside it: each one is another pair of hands at your firm, without another hire.

- **Intake:** Answers and screens new inquiries 24/7, by text and voice, in your firm's voice; Collects the facts and books the consultation; Learns how your firm works and gets better every day; “Give me this afternoon's summary” becomes a report on the spot
- **Administrative assistant:** Works inside your practice management system and email; Answers “how is my case going?” from the matter record; Creates the contact, opens the matter and assigns tasks to the team
- **Drafter:** Drafts retainer agreements, letters and documents from your templates; Builds the draft from what the client said; Delivers it on your letterhead, ready for attorney review; Sends it for e-signature and tracks who has signed
- **Billing assistant:** Sends invoices and secure payment links in the conversation; Follows up on overdue payments, with your approval; Recurring billing and payment reports. She never touches your trust account
- **Controller:** A queue of everything pending: no client left without an answer; Proactive routines: follow-ups, meeting and hearing reminders; Daily digest and management reports, wherever you prefer

## Systems (available on demand)

Lia doesn't replace what works at your firm. She takes the wheel: practice management, email and calendar, documents, e-signature, payments and texting.

Clio, MyCase, Filevine, Smokeball, PracticePanther, Docketwise, Microsoft 365, Google Workspace, DocuSign, LawPay, Stripe, Twilio (texting).

## Rules of the profession

- **Attorney review where it matters.** Fee terms, anything that reads like advice and anything sent to the other side wait for an attorney: the supervision ABA Formal Opinion 512 asks of firms using AI.
- **Texting by the rules.** Lia replies to people who contacted your firm and messages clients who agreed to hear from you. She honors STOP and never sends mass texts.
- **Your trust account stays yours.** Lia can send a payment link and record that it was paid. Moving client funds stays with your firm.

## Frequently asked questions

### Is this a chatbot?

No. A chatbot follows a script. Lia is a state-of-the-art AI running on a computer dedicated to your firm, reasoning case by case with your firm's memory. If a chatbot is a menu, Lia is a colleague.

### How is this different from ChatGPT or Claude?

The AI model is the engine. Lia is the employee who uses that engine to run your firm's systems (practice management, billing, documents, calendar) with your rules and your tone. One writes when you ask; the other works all day.

### Is Lia a lawyer?

No. Lia does the operational work of your firm. Legal advice, strategy and decisions that need judgment stay with your attorneys, and anything that matters waits for their approval.

### What does it cost?

$599 a month for all five roles, plus $1,500 one-time onboarding, where our team connects your systems and sets up your rules and routines with you. The AI model subscription is contracted directly with the provider, with no markup from us.

### Can I give her another name?

Yes. Lia is the official persona, but every firm can name its own and choose its voice.

### What if I want to take over a conversation?

You can step in at any time: pause Lia for a client, tell her what to say, or take the conversation yourself. Sensitive actions always wait for your approval, and you can pre-approve the ones you trust.

### Do I need to switch systems?

No. Lia works inside the tools your firm already uses. Practice management, email, e-signature and payments are connected on demand during onboarding.

### Does Lia text my clients?

Yes. Lia answers and follows up by text, email and your website's chat, using a texting number registered to your firm, with consent and opt-out handled the way US carriers require. For immigration practices and Spanish-speaking clients who prefer it, she works on WhatsApp too.

Other versions: https://lia.im/us/ (United States) · https://lia.im/uk/ (United Kingdom) · https://lia.im/ (Português, Brasil)